Frequently Asked Questions
Everything you need to know about shopping at Kick Game.
Are all items sold on Kick Game authentic?
Yes, every product we sell is 100% authentic. Our team of expert authenticators rigorously inspects every pair of sneakers and piece of streetwear to ensure they meet our strict quality and authenticity standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. For international orders, delivery can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all security tags and packaging intact. Please note that certain limited-edition releases may be subject to different return terms.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through services like Klarna and Clearpay.
Do you have physical store locations?
Yes, Kick Game has several flagship stores across the UK and Europe where you can shop our collection in person and experience our premium sneaker culture firsthand.